Job Description
Job Title: Customer Services Officer (2 positions available)
Hours: 37
Salary: HC5 £25,989 - £28,142 per annum
Contract: Permanent & Fixed Term until 31st March 2027
Closing date: 15/06/2026
Herefordshire Council are seeking a passionate and knowledgeable Customer Services Officer to join our Customer Services Team in the Corporate Services Directorate.
What will you be doing?
As a Customer Service Officer, you will deal effectively with and resolve all customer enquiries by providing an excellent telephone, face‑to‑face and digital customer service.
About You
- Be a flexible individual able to deliver advice and services on behalf of the council and partner organisations.
- Have front‑line experience, excellent communication skills and a passion for assisting the public and problem solving; the ability to relate well to the whole community i...