Customer Services Coordinator
F
Fawkes & Reece London
📍 South East London, Greater London, United Kingdom
Job Description
Fawkes & Reece are working with a leading residential developer to recruit a Customer Services Coordinator on a 12-month fixed-term contract. This is a fantastic opportunity to join a busy, customer-focused team, managing the customer journey from exchange of contracts through to completion, handover, and aftercare.
Key Responsibilities
Manage the customer journey from exchange through to legal completion and handover.
Deliver exceptional customer service and build strong relationships with purchasers.
Handle customer enquiries, defects, and escalated issues in collaboration with the Aftercare team.
Coordinate with Sales, Construction, Property Management, Concierge, and Managing Agents to ensure a seamless customer experience.
Maintain accurate customer records using Salesforce or a CRM system.
Support resident communications during remediation and major works projects.
What We're Looking For
Previous customer service experience within re...
Key Responsibilities
Manage the customer journey from exchange through to legal completion and handover.
Deliver exceptional customer service and build strong relationships with purchasers.
Handle customer enquiries, defects, and escalated issues in collaboration with the Aftercare team.
Coordinate with Sales, Construction, Property Management, Concierge, and Managing Agents to ensure a seamless customer experience.
Maintain accurate customer records using Salesforce or a CRM system.
Support resident communications during remediation and major works projects.
What We're Looking For
Previous customer service experience within re...