Customer Services Analyst (LATAM)

DePuy Synthes is recruiting for a Customer Services Analyst (LATAM), located in Bogota, Colombia or Sao Paulo, Brazil.

Overview

The Customer Services Analyst (LATAM) supports the delivery of high-quality customer service across the regional supply chain. This role focuses on order management, issue resolution, and collaboration with internal stakeholders to ensure a seamless customer experience. It offers the opportunity to build strong customer relationships, contribute to operational excellence, and support continuous improvement initiatives within a fast‑paced MedTech environment.

Key Responsibilities

• Process and manage customer orders in alignment with established procedures and service levels
• Serve as a primary point of contact for customer inquiries related to orders, deliveries, and product availability
• Coordinate with supply chain, logistics, and commercial teams to support timely and accurate order fulfi...