Job Description
Allstaff Office Division is recruiting for a Customer Services Agent to join our client's team in Renfrew. Our Customer Services Agents are a key point of contact for our customers, serving them in a friendly and professional manner with a strong customer service focus.
Customer Services Duties:
- Manage incoming and outgoing calls with a professional telephone manner.
- Collect, record, and maintain accurate customer and order details.
- Provide accurate and valid information in response to all customer queries.
- Manage and resolve customer complaints.
- Undertake a variety of administrative tasks.
- Develop stock and product knowledge to assist with customer queries and order processing.
- Update customer accounts with accurate transaction and order details.
Candidate Requirements:
- Previous customer service experience of at least 12 months is required.
- Essential Microsoft Outlook ...