Customer Service Technician

Customer Service Technician

in the foundry industry plays a crucial role in supporting customer interactions, focusing on electronic data interchange (EDI) order entry and processing. This position ensures accurate and timely handling of customer orders, resolves issues efficiently, and collaborates with internal teams to maintain high levels of customer satisfaction.This role aligns customer order entry into production planning to ensure OTD and order fulfillment is accurate.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Order Entry and Processing:Manage customer orders through EDI systems, ensuring accuracy in product details, quantities, and delivery schedules.Including lead time and capacity utilizationVerify incoming orders for completeness and resolve discrepancies by coordinating with customers and internal teams.Monitor order status, providing updates to customers and addressing any changes or delays.

Customer Communication:Serve as a p...

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