Job Description
Who We're Looking ForBonus PointsExperience in import-export processes (IMMEX)Strong people skillsReliable transportationKey ResponsibilitiesClient Onboarding: Meet with new accounts to facilitate onboarding and establish strong, ongoing working relationships.Client Support: Provide white glove service to assigned clients, maintaining relationships through proactive weekly or biweekly meetings to address any concerns or issues.Import/Export Assistance: Assist with importation documents and collaborate with brokers and our import/export team for incoming and outgoing shipments.Problem‐Solving: Determine the quickest and most effective ways to address client or customer questions and concerns.Cross‐Department Coordination: Effectively coordinate and follow up on unresolved issues with different departments as needed.Account Monitoring: Monitor account activity, including orders, inventory, and shipping, ensuring all processes run smoothly.Required QualificationsCustomer Service Experi...