Customer Service Team Specialist

CHUBB

📍 Readington Township, New Jersey, United States

Regular - Full time Information and Record Clerks

Job Description

The Underwriting Support Team Specialist supports the business goals of the Underwriting Support Team. This role will specifically support the ITV Team but is subject to change depending on the needs across the Underwriting Support Teams. The team utilize the Oden PT system, Masterpiece Real-Time, IMS, PLS, @Work, RiskID, PLUW, Portrait/PLS Notes and on-line resources to support the servicing of established business. The UST Team Specialist processes a diverse number of requests that require various levels of analytical skills from both internal/external business partners. 

Key Responsibilities:

  • Support the ITV Team by acting as a resource/Subject Matter Expert.
  • Demonstrate independent decision making, critical thinking, and handle escalated issues in the absence of manager. 
  • Assist Manager with completion of training for new hires and experienced representatives.
  • Prepare/Maintain daily/weekly/monthly/quarterly administrative reports, suc...
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