Job Description
We are looking for a Customer Service Team Manager who will lead and develop a customer service team to deliver efficient, enquiry resolution, achieving 10/10 outcomes for all customers, including those most vulnerable, while ensuring full compliance with regulatory and customer service standards. Lead, manage and develop a team of Customer Service Advisors, ensuring strong engagement, wellbeing, performance, and effective resolution of people matters. Drive delivery of high-quality, accessible customer service across all channels, achieving 10/10 outcomes for all customers and supporting customer satisfaction targets. Coach and performance manage the team to deliver Customer Service KPI’s, high-quality, compliant customer interactions, ensuring robust quality assurance...
We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…