Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
**THE ROLE**
The Customer Service Team Leader is responsible for leading and optimizing customer service operations within a multinational environment, ensuring that key customers receive outstanding service and support. The role will coordinate and supervise the support to direct customers for the domestic Market and distributors for the EMEA Region. The role involves managing a customer service team, developing service standards and policies, analyzing performance metrics, and handling escalations to gu...
**THE ROLE**
The Customer Service Team Leader is responsible for leading and optimizing customer service operations within a multinational environment, ensuring that key customers receive outstanding service and support. The role will coordinate and supervise the support to direct customers for the domestic Market and distributors for the EMEA Region. The role involves managing a customer service team, developing service standards and policies, analyzing performance metrics, and handling escalations to gu...