Customer Service Team Lead

Job Title: Customer Experience Team Lead

Location: Kettering

Salary: From £30,000 per year

Job Type: Full-time, Permanent

Ready to Lead a Team That Makes a Real Impact?

We’re on the hunt for a Customer Experience Team Lead who loves working with people and delivering top-notch service. Join a global company where your leadership, energy, and problem-solving skills will help your team thrive—and make a real difference for our customers.

What You’ll Be Doing:

• Leading, coaching, and inspiring a small team of 8+ customer service stars.
• Being the go-to person for your team and a key escalation point.
• Ensuring service is smooth, efficient, and professional across all customer touchpoints.
• Building strong relationships across departments and with external partners.
• Driving continuous improvement projects to make work smarter, ...