Customer Service Team Lead — Global VIP Travel Support

Nuitée, a global API-first travel infrastructure company, is seeking an experienced Customer Service Team Lead to guide and develop our growing CS operation. You will lead a team of representatives and supervisors, manage VIP bookings, and collaborate with hotel partners to ensure smooth resolutions.

In this in-office role, you will coach staff, monitor SLAs, own escalation paths, and drive improvements across departments.