Customer Service Support with Native Swiss German

Department

Department: Customer Service Swizzonic

Location

Location: Office located in Barcelona, Spain or full-remote

Responsibilities

• Establish a relationship of trust with every customer who contacts us, representing the values of the company.
• Provide first level support on domains, email, hosting, dedicated and virtual servers and website creation tools. Accompany the customer until his questions are fully answered.
• Detect the needs of our customers and advise them on the purchase of new products.
• Commercial attitude.
• Follow up with customers in need of support and technical assistance by email, chat and/or telephone.
• Escalate queries that cannot be resolved to the second level support team.

We offer

• A stable position, close and friendly environment.
• Continuous learning through technical training courses to keep you up...