Job Description
Customer Service Support Coordinator
Location: Oakville, Ontario
Schedule: Monday - Friday, 8 hour days
Employment type: Contract
Purpose of Role
The role acts as a key coordination between customers, service teams, field engineers, and internal stakeholders to coordinate service processes, manage documentation, support scheduling activities and contribute to delivering exceptional customer experience. The position helps drive service excellence by ensuring timely communication, accurate reporting, process compliance and effective coordination and support to the organization's healthcare service operations. In addition to serving as the initial point of contact for customers, this role will ensure that contractual requirements for the provision of services to customers are met including response and rectification timelines for asset repairs.
Main Tasks and Responsibilities
Working on-site at a customer’s location...