Customer Service & Supply Planning Lead
U
Unilever
📍 Ho Chi Minh City, Vietnam, Vietnam
Job Description
This role will manage Customer Service & Supply planning for Partnership ANZ and China business which includes managing Customer service, Supply planning and NPDs.
Key Responsibilities:
Customer Service & Logistics
+ Manage complete Order to delivery cycle for Partnership ANZ & GC business
+ Lead supply chain customer service operations with a focus on increasing customer satisfaction and strengthen collaboration with customer supply chain team.
+ Manage order service levels KPIs
+ Track secondary sales and market inventory closely with BDMs and Distributors
+ Highlight/ Red flag to SU on Supply plan gaps, shipping document delays which can impact order/delivery service level KPI’s.
+ Accountable for resolving issues like Supply delays, document errors and shortage/damage claims.
+ MIS Reporting on monthly and quarterly view of Open orders, Supply plan, Sales, Ambition and Supply Chain Service rate
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Key Responsibilities:
Customer Service & Logistics
+ Manage complete Order to delivery cycle for Partnership ANZ & GC business
+ Lead supply chain customer service operations with a focus on increasing customer satisfaction and strengthen collaboration with customer supply chain team.
+ Manage order service levels KPIs
+ Track secondary sales and market inventory closely with BDMs and Distributors
+ Highlight/ Red flag to SU on Supply plan gaps, shipping document delays which can impact order/delivery service level KPI’s.
+ Accountable for resolving issues like Supply delays, document errors and shortage/damage claims.
+ MIS Reporting on monthly and quarterly view of Open orders, Supply plan, Sales, Ambition and Supply Chain Service rate
<...