Customer Service Supervisor

PLEASE NOTE: This role requires full FRENCH fluency.

You must be fully bilingual in English & French to be considered for this position.

TFS has an exciting permanent opportunity as the Customer Service Supervisor reporting to the Manager in the Customer Service department. The Customer Service Supervisor will be overseeing the day-to-day activities of the Customer Service team to ensure effective, efficient operations, and customer-oriented handling of communications.

What You Will Be Doing:

• Provide effective coaching, feedback, and guidance to associates to maximize performance and support their development.
• Provide clear expectations, appropriate supervision and feedback on a day-to-day basis.
• Ensure associate compliance with policies & procedures.
• Oversee team leads to ensure Call Centre service levels are being met.
• Along with team leads ensure quality assu...