Customer Service Supervisor - Iberia Team Lead

Position

Customer Service Supervisor – Iberia Team Lead (Open) – Job Requisition #: .

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Job Overview

We are looking for a Customer Service Supervisor – Iberia team leader to lead the daily operations of our Customer Service team in Iberia. This role is responsible for ensuring high service standards, supporting team performance, and driving continuous improvement across customer service activities.

Key Responsibilities

• Lead and supervise the daily work of the Customer Service team (5-7 direct reports)
• Ensure service quality, operational efficiency, and compliance with internal procedures
• Manage escalated customer issues and support effective resolution
• Communicate pricing, product information, delivery dates, and order updates to customers
• Collaborate with sales, planning, shipping, and other ...

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