Job Description
Job Description
- Receive, register and process customer samples in the system, including sample coding and documentation management.
- Review customer requirements and create testing orders, ensuring the correct test methods, parameters and laboratories are assigned for each request.
- Prepare and send order confirmations, communicate updates, and coordinate with relevant teams to ensure timely order execution.
- Monitor testing progress, including subcontracted analyses, and follow up on results to ensure service quality and turnaround time.
- Handle invoicing and payment collection processes; maintain accurate order and revenue records in internal systems.
- Track orders and respond to customer inquiries, providing timely updates and support throughout the testing process.
- Ensure compliance with QHSE policies and the Quality Management System, while collaborating with internal teams to deliver excellent customer service and achiev...