Customer Service Specialist Vancouver Office
P
Pergolux
📍 vancouver, metro vancouver regional district, Canada
Job Description
Become the voice of PERGOLUX for the US market by providing exceptional customer service from the Vancouver office. Handle inquiries with precision and empathy while managing the customer journey.
In this role, you'll be a Customer Service Specialist with 2 to 4 years of experience handling e-commerce inquiries. You'll engage deeply with customers via phone, chat, and email, resolving issues while ensuring a high standard of service. Your expertise will directly influence customer retention and brand reputation.
Key Responsibilities:
• Deliver professional assistance across multiple communication channels
• Manage order lifecycle, including tracking and delivery issues
• Provide expert advice and technical troubleshooting on pergola systems
• Maintain records in Zendesk and Shopify for accurate documentation
• Collaborate with Sales and Technical teams to improve service
Requirements:
• 2 - 4 years in customer s...
In this role, you'll be a Customer Service Specialist with 2 to 4 years of experience handling e-commerce inquiries. You'll engage deeply with customers via phone, chat, and email, resolving issues while ensuring a high standard of service. Your expertise will directly influence customer retention and brand reputation.
Key Responsibilities:
• Deliver professional assistance across multiple communication channels
• Manage order lifecycle, including tracking and delivery issues
• Provide expert advice and technical troubleshooting on pergola systems
• Maintain records in Zendesk and Shopify for accurate documentation
• Collaborate with Sales and Technical teams to improve service
Requirements:
• 2 - 4 years in customer s...