Customer Service Specialist

Job Responsibilities:

+ Fulfill and support sales orders
+ Track and follow up closely with Sales and customers on back-orders’ status
+ Provide customer support. Attend to all customers’ inquiries and provide assistance as and when necessary.
+ Advise customers on Stock available and lead time
+ Coordinate and expedite with factories and internal departments on customer orders and delivery matters.
+ Monitor factories schedule and update according in Oracle
+ Coordinate with Sales and customer on quality issues and good returns, etc.
+ Coordinate with Sales and customer for Calibration completion and training and license , etc.
+ Coordinate with Customer to arrange shipment in month end
+ Coordinate with Finance department on customer payments
+ Issue credit notes to customers
+ Liaise with English and Chinese speaking customers.
+ Support internal and external audit requests.
+ Participate in quarterly cycle count and annual stock take...

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