Customer Service Specialist

Title

Contact Center Agent

Location

Ras Al Khaimah - onsite

Duration

3 to 4 months Temporary contract (6 days a week)

Notice Period

Immediate joiner only

Visa

Must have Own visa / Sponsor visa / Residence visa (who can take care of their own)

Functional Skills

• Contact Centre / Customer Service experience
• Banking or Financial Services exposure (preferred)
• Digital and Mobile Banking support knowledge
• Call handling and objection management skills
• Customer issue resolution and troubleshooting
• Basic understanding of banking products and services

Behavioral Competencies

• Strong communication skills (English; Arabic)
• Customer-centric mindset
• Ability to work under pressure during peak volumes
• Problem-solving and analytical thinking
• Adaptability and willingness to learn quickly
• Pro...