Customer Service Specialist

Customer Orders

• Process retail customer orders accurately and on time
• Make sure orders are picked, shipped, and delivered within agreed timeframes
• Keep order details up to date in the system, including applying rejection reason codes where needed

Customer Service

• Handle customer queries around short shipments, late deliveries, missing or incorrect orders in a professional and timely way
• Escalate more serious or complex issues to the Customer Service Manager when required
• Log, track, and resolve all issues through the Incident Log

Master Data

• Manage customer and master data set‑ups and changes with our 3PL warehouse and transport partners

Supply Chain Support

• Build strong working relationships with key stakeholders and keep across stock availability
• Flag and escalate any sup...