Customer Service Specialist Italy (Cataluña)

Overview

We are looking for a customer-focused professional to join an international organization and provide operational, administrative and customer support. The successful candidate will play a key role in ensuring excellent service levels, efficient order processing and effective coordination between customers and internal teams.

Key Responsibilities

• Handle customer inquiries via phone, email and other communication channels, ensuring a professional and timely response.
• Provide product, service and basic technical information while maintaining a high level of customer satisfaction.
• Process and manage customer orders accurately within internal systems and follow up on order status, stock availability and deliveries.
• Coordinate the resolution of customer issues by collaborating with internal departments and ensuring effective communication throughout the process.
• Manage returns, warranty claims and related docume...