Customer Service Specialist
C
Confidential
📍 guadalajara, guadalajara, Mexico
Job Description
As a Customer Service Specialist, your focus is to communicate with inbound and outbound call traffic to collect
on assigned client healthcare accounts. You will communicate directly with patients in a professional and
helpful manner in an attempt to resolve or collect a debt, while complying with applicable HIPAA and other
applicable regulations to ensure the company is compliant with the law.
POSITION RESPONSIBILITIES
- Medical Collections
- Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
- Gathering information, performing research and resolving customer inquiries
- Communicate appropriate options for resolution in a timely manner
- Inform customers/patients about services available, and assess their needs
- Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
EDUCATION AND EXPERIENCE
- High school diploma or college degree from an accredited college or universit...
on assigned client healthcare accounts. You will communicate directly with patients in a professional and
helpful manner in an attempt to resolve or collect a debt, while complying with applicable HIPAA and other
applicable regulations to ensure the company is compliant with the law.
POSITION RESPONSIBILITIES
- Medical Collections
- Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
- Gathering information, performing research and resolving customer inquiries
- Communicate appropriate options for resolution in a timely manner
- Inform customers/patients about services available, and assess their needs
- Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
EDUCATION AND EXPERIENCE
- High school diploma or college degree from an accredited college or universit...