Customer Service Specialist at Techo-Bloc
T
Techo-Bloc
📍 longueuil, montérégie, Canada
Job Description
Elevate customer experience as a Customer Service Specialist at Techo-Bloc. This dynamic role ensures high-touch support for dealers in Canada and the U.S., focusing on precise order processing.
As the primary contact for dealers across North America, you'll leverage your organizational skills in a fast-paced environment. Responsibilities include managing orders, resolving issues, and collaborating with teams to enhance service. If you are proactive and enjoy ownership in your work, this role is for you.
Key Responsibilities:
• Process and manage customer orders via phone, email, and online systems
• Answer questions about product availability and suggest alternatives
• Follow up on open orders and proactively resolve any issues
• Take ownership of requests from initiation to resolution
• Collaborate across departments to improve service processes
Requirements:
• Bilingual in French and English
• Minimum 3 years in customer service or similar roles
• St...
As the primary contact for dealers across North America, you'll leverage your organizational skills in a fast-paced environment. Responsibilities include managing orders, resolving issues, and collaborating with teams to enhance service. If you are proactive and enjoy ownership in your work, this role is for you.
Key Responsibilities:
• Process and manage customer orders via phone, email, and online systems
• Answer questions about product availability and suggest alternatives
• Follow up on open orders and proactively resolve any issues
• Take ownership of requests from initiation to resolution
• Collaborate across departments to improve service processes
Requirements:
• Bilingual in French and English
• Minimum 3 years in customer service or similar roles
• St...