Customer Service Specialist at FCC
F
FCC / FAC
📍 regina, division no. 6, Canada
Job Description
Transform the customer experience at FCC as a Customer Service Centre Specialist. Utilize your expertise in lending to coach employees and enhance service delivery in a hybrid work model.
FCC is seeking a Customer Service Centre Specialist, a pivotal role focused on developing team capabilities and optimizing operational processes. With a bachelor's degree and at least three years of relevant experience, you will provide guidance on lending best practices while leading initiatives for continuous improvement. Your contributions will help ensure exceptional outcomes for over 103,000 customers.
Key Responsibilities:
• Provide expertise in lending policies and procedures
• Coach and mentor employees to enhance skills
• Review call quality for compliance and improvement
• Identify and implement process enhancements
• Lead projects and communicate effectively with teams
Requirements:
• Bachelor’s degree in a relevant ...
FCC is seeking a Customer Service Centre Specialist, a pivotal role focused on developing team capabilities and optimizing operational processes. With a bachelor's degree and at least three years of relevant experience, you will provide guidance on lending best practices while leading initiatives for continuous improvement. Your contributions will help ensure exceptional outcomes for over 103,000 customers.
Key Responsibilities:
• Provide expertise in lending policies and procedures
• Coach and mentor employees to enhance skills
• Review call quality for compliance and improvement
• Identify and implement process enhancements
• Lead projects and communicate effectively with teams
Requirements:
• Bachelor’s degree in a relevant ...