You will ensure that our customers get off to a smooth start with our digital solutions and provide them with the knowledge they need to use them safely and efficiently.
You will be the central point of contact for all product and application-related technical questions about Cockpit, TMS, FMS, Analytics and DKV LIVE.
You will handle enquiries and complaints in a solution-oriented manner and ensure lasting clarification.
You will collect and analyse customer feedback and drive the continuous improvement of our support processes.
You will identify additional needs and support our customers in selecting suitable digital services for long-term customer loyalty.
What makes you stand out
You understand our products and digital tools, identify problems early on and find suitable solutions.
You answer questions clearly, solve problems quickly and always respond to our customers with understanding.