Customer Service

Customer Service (Latin America Market)

Job Responsibilities

1. Responsible for handling online inquiries and after-sales services for users in the Latin American market (Portuguese/Spanish-speaking regions), and responding to and resolving user issues in a timely manner.

2. Provide users with business support for registration, login, recharge, withdrawal, event participation, account abnormality and other issues through channels such as in-app online customer service and email.

3. Follow up on issues reported by users, collaborate with teams such as operations, risk control, and technology to handle them, and promptly update users on the processing progress.

4. Responsible for the daily service and maintenance of VIP users and high-value users in the Latin American region, so as to improve Customer Satisfaction Score and Retention Rate.

5. Collect and organize user feedback, analyze frequent issues, and continuously opti...