Job Description
About Your New Company: Our client is a leading player in the electrical equipment manufacturing sector, known for their commitment to excellence and high industry standards. They consistently provide top-tier service to their customers and are focused on delivering quality products and solutions.
About Your New Role: As part of the customer service team, you will report directly to the Customer Service Manager and be responsible for a range of critical functions. Your key responsibilities will include:
- Serving as the main point of contact for both internal and external customers, ensuring smooth communication and customer satisfaction
- Efficiently processing customer orders, returns, and credits, with a strong focus on accuracy and attention to detail in order processing
- Managing forward orders and backorders, ensuring timely and effective resolution of customer needs
- Keeping customers informed about stock availability, upcoming promotions, a...