Customer Service Representatives ()

Job Description

Location: Gulberg, Lahore (On-site)

Employment type: Full-Time

Shift: Night Shift (Shift A: 6:00 PM - 3:00 AM, Shift B: 9:30 PM - 6:30 AM, Shift C: 2:00 AM - 11:00 AM)

About the role: Manage customer interactions across phone, chat, direct messages, email, and web/social inquiries for international clients.

Handle inbound and outbound calls, appointment scheduling, and digital engagement.

Convert leads into confirmed outcomes (bookings/sales/resolutions).

Maintain accurate CRM records and perform CRM data entry.

Deliver a professional and high-quality customer experience.

Job Specification

Must-have

• Female candidates only
• Prior experience in voice/call center customer service or chat/digital/social media customer engagement
• Excellent English proficiency, spoken and written, with a clear professional demeanor
• Comfortable working night sh...