Customer Service Representative (Yishun)

Responsibilities

• Assist the sales team in achieving their goals
• Ensure smooth operations within the sales department.
• Provide administrative, organizational, and operational support to the sales team to enhance their efficiency and productivity.
• Collaborates closely with various internal teams, such as logistic, customer service, and finance, to ensure seamless coordination and customer satisfaction.
• Respond to customer inquiries promptly, either through email or phone calls, addressing their queries, providing product information, and guiding them through the sales process.
• Maintain and update sales records, customer databases, and relevant documentation. Track sales performance metrics, generate reports, and assist in analysing data to identify trends and opportunities.
• Utilize the Customer Relationship Management (CRM) system to manage customer inform...