Customer Service Representative

Aiello Home Services, a leader in Plumbing, HVAC, Drain Cleaning, and Electrical services for over 90 years, is growing!

We’re seeking a customer service professional to convert inbound calls into booked service appointments and provide scheduling and administrative support.

What You’ll Do:

• Field inbound phone calls (40-80 daily) Handle customer follow-ups and outbound calls to fill scheduling gaps Promote maintenance plans and high-efficiency products Provide excellent customer service in a fast-paced environment What You Bring: Strong multitasking skills and ability to type 50+ words per minute Exceptional phone communication and teamwork skills Proficiency in Microsoft Office and ability to navigate multiple systems Why Join Aiello?

Competitive pay:

• starting at $18 per hour + bonus opportunities Medical, dental, and vision insurance (77% covered by Aiello) Generous paid time off and 401(k) p...