Customer Service Representative - Wanaka

Customer Service Representative, Wanaka Branch
Full time, Permanent position
Monday to Friday shifts

About the Role

As a Customer Service Representative, you’re the calm voice and guide whose support helps customers navigate life’s financial ups and downs. You will assist in a variety of tasks such as helping customers regain access to online banking, resolving card disputes, clarifying regulatory requirements, and guiding them to digital tools.

What will you bring?

• A strong background in customer service or administration, with a genuine love for helping people
• Confidence using digital tools and the ability to guide customers through them with ease
• The ability to juggle multiple priorities while staying calm, composed, and solutions‑focused
• An understanding of financial services, compliance, or regulated environments (or a willingness to learn)
• A natural talent for problem‑solving and adapting quickly...