Customer Service Representative (Voice)

MCI is a fast-growing tech‑enabled business services company with a strong call center footprint and operations in many countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and XaaS cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services.

Position Overview

We’re looking for a skilled and motivated Customer Service Representative (Voice) to join our growing team and deliver exceptional support to offshore clients. In this role, you’ll manage inbound and outbound calls, helping customers with professionalism, empathy, and efficiency.

Key Responsibilities

• Handle inbound and outbound calls in a courteous, timely, and professional manner
• Listen actively to understand customer needs and provide effective solutions
• Research systems to locate or update information; collaborate with ot...