Customer Service Representative

Overview

Workforce Solutions Manpower Services Inc.

Hybrid - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Free Meals

Responsibilities

• Vendor Engagement: Actively communicate with all platform vendors to gather quotation matching a client request.
• Vendor Support: Serve as the first point of contact for all vendor-related issues, coordinating resolutions efficiently.
• Payment Handling: Address vendor payment concerns and escalate unresolved cases to the relevant department.
• Smart Canteen Lineup Management: Prepare and assign Smart Canteen lineups on a weekly basis for clients in Philippines to ensure smooth operations.
• Client Refund Management: Process all client refunds with strict verification and thorough checks.
• Issue Resolution: Actively coordinate with relevant stakeholders to resolve after-delivery issues, including missing orders, mis...