Customer Service Representative
R
Risewave Consulting Inc.
📍 taguig, national capital region, Philippines
Job Description
As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client members through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service.
This is a seasonal role; however, we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity.
Key Responsibilities:
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
Handle confidential information wi...
This is a seasonal role; however, we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity.
Key Responsibilities:
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
Handle confidential information wi...