Customer Service Representative

On-site - Taguig No Exp Required High/Senior High School Full-time

Job Description

Job Title: Customer Service Representative (CSR)

Job Summary: A Customer Service Representative is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products and services. The role requires strong communication skills, problem-solving abilities, and a customer-focused mindset to ensure a positive customer experience.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via phone, email, or chat
• Address customer inquiries, concerns, and complaints in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Resolve issues by identifying customer needs and offering appropriate solutions
• Document customer interactions in the system following company guidelines
• Meet or ex...