Customer Service Representative

• Intake calls from Retail Stores while adhering to an established call flow, actively engaging with callers, and maintaining clear, concise, and accurate documentation.
• Create Work Orders in Corrigo for the repairs and maintenance concerns from Retail stores.
• Follow up with Service Providers to ensure help is on the way.
• Produce needed operational reports (Daily, weekly, monthly) to report on Manila Team performance.
• Close collaboration with other Manila groups and functions (e.g. Real Estate Property Management, other Call Center groups) for synergies and sharing of best practices.

Job Qualifications

• Minimum of 2–4 years experience in a call center, helpdesk, facilities coordination, or service dispatch environment.
• Proven track record in handling inbound calls with structured call flows and accurate documentation.
• Hands-on experience with work order or facilities management systems (e.g., Corr...