Customer Service Representative

Job Description

As a Customer Service Representative for a Online Video Sharing Account , you will be responsible for providing world-class customer support to users of a leading video-sharing platform. You will assist users via chat, email, or phone, helping with account concerns, content issues, policy clarifications, and general inquiries while maintaining a professional and empathetic tone.

Key Responsibilities:

• Handle inbound customer queries and concerns related to video sharing, account access, and content moderation.
• Provide accurate, timely, and empathetic responses via email, chat, or calls.
• Guide users in navigating platform features and resolving technical issues.
• Escalate unresolved issues to the appropriate team when necessary.
• Maintain quality standards and meet performance metrics such as CSAT, AHT, and QA.
• Stay up-to-date with platform policies, guidelines, and feature updates...