Customer Service Representative

Company: Orijin Global Brands

Contract: Part-time (6months)

Experience:

• 1-3 years of experience in customer service, account management, or sales, with a focus on customer retention or loyalty programs.

Key Responsibilities:

• Community Management for marketplaces and social media - provide timely and accurate customer service for product inquiries, concerns, complaints and the like.
• Log and monitor customer concerns with regards to products for repairs and replacements ensuring it is resolved and addressed in a timely manner.
• Reconciliation work for various marketplaces and payment channels.
• Reconciliation of warehouse and fulfillment billing.

Qualifications:

• Excellent communication skills, both written and verbal.
• Strong problem-solving and troubleshooting abilities.
• High level of empathy and customer service orientation.
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