Customer Service Representative
A
AIM Plumbing Services
📍 Sinton, Texas, United States
Job Description
The Voice of Aim Plumbing — That’s You.
At Aim Plumbing Services, we are building the new standard of excellence in the trades. That standard does not start on the job site — it starts with the very first phone call. Our Customer Service Representative is the first impression every customer gets of who we are, and we take that seriously.
We are looking for someone who is warm, sharp, organized, and driven — someone who understands that every call is an opportunity to build a relationship and represent a brand that people are proud to stand behind.
What You’ll Do
- Answer inbound calls with professionalism and warmth — you set the tone for the entire customer experience.
- Book appointments accurately and efficiently using Housecall Pro (with a transition to ServiceTitan on the horizon).
- Follow up with customers after completed jobs to ensure satisfaction and build lasting relationships.
- Communicate clearly...