Customer Service Representative

Cavco Industries, Inc.

📍 Seguin, Texas, United States

Full Time Information and Record Clerks

Job Description

Job Description:

Service Department Customer Service Admin


Reports to Service Manager


Key relationships: Service Manager, Service Technicians, Independent Contractors, Production Manager and Quality Assurance Team, Home Owners, Retail Sales Centers, Service Team, Sales Department, and Parts Manager, Parts Assistant, Purchasing


Primary Responsibilities:

  • Call/Take phone calls from homeowners and retailers in their respective areas

  • Contacts home owner and evaluates cosmetic repairs needed from list they supplied Verify correct home owner information, phone numbers, email address, home location physical address
    Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
    Contact retailers regarding and lot or display model re-work

  • Assign technician to home owner within their geographi...
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