Customer Service Representative

TEKsystems

📍 Rensselaer, NY, United States

Full-time other-general

Job Description

Customer Service Representative
Be the voice customers trust.
We're seeking a customer-focused professional to provide exceptional service and support. If you enjoy helping people, resolving issues, and working in a fast-paced environment, this is a great opportunity to join a team that values service excellence.
Responsibilities

+ Answer inbound customer calls and process new service requests, service changes, and cancellations

+ Accept customer payments and assist with billing inquiries

+ Update and maintain customer account information

+ Resolve customer concerns professionally and efficiently

+ Work with customers and internal teams to determine service needs and identify effective solutions

Qualifications

+ 1–2 years of customer service or call center experience

+ High school diploma or equivalent

+ Strong communication and problem-solving skills

+ Ability to multitask and navigate m...
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