Customer Service Representative - Railing Design Specialist
C
Confidential
📍 customer, customer, Kenya
Job Description
You will be responsible for delivering accurate railing design quotes to customers within a 1-hour turnaround. This is not a standard call center job. You will interpret customer project descriptions, operate our proprietary 2D/3D railing design tool, and deliver professional design estimates via email . Speed, precision, attention to detail, and independent judgment are essential.
Key Responsibilities
Receive inbound design requests through our project management system and respond within 1-hour SLA
Review customer-submitted measurements, sketches, and project details to understand what needs to be built
Contact customers to clarify missing or unclear information before building a design
Build accurate railing designs using Peak's proprietary web-based design tool
Deliver completed designs and product summaries to customers via email in a professional, clear manner
Track all requests through completion and flag any that approach the SLA limit
Escalate c...
Key Responsibilities
Receive inbound design requests through our project management system and respond within 1-hour SLA
Review customer-submitted measurements, sketches, and project details to understand what needs to be built
Contact customers to clarify missing or unclear information before building a design
Build accurate railing designs using Peak's proprietary web-based design tool
Deliver completed designs and product summaries to customers via email in a professional, clear manner
Track all requests through completion and flag any that approach the SLA limit
Escalate c...