Customer Service Representative
O
Outsourced
📍 quezon city, metro manila, Philippines
Job Description
Schedule: 9am-6pm UK Monday to Friday
Job Summary
We are seeking a friendly, proactive, and detail-oriented Customer Service Representative to join our team. This individual will play a critical role in guiding customers through the entire process. The main focus will be from first inquiry to delivery. However on occasions up to final installation and any issues that may arise. You’ll be assisting customers via chat, and email, providing expert knowledge and exceptional service. On occasions you will be expected to call the customers.
Key Responsibilities
- Learn and master the ins and outs of our products
- Assist customers via phone, live chat, and email with:
- Understanding product options and placing orders
- Measuring windows for proper fit
- Installation guidance and troubleshooting
- Provide clear, step-by-step support to ensure customer confidence
- Document customer interactions and ...