Customer Service Representative

Overview

On-site - Quezon City. Fresh Graduate/Student. High/Senior High School. Full-time.

Responsibilities

• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquiries, requests, resolutions, and follow-up tasks
• Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Keep customer accounts current by updating databases during calls

Qualifications

• High school diploma or general education degree (GED) required
• 1 year of customer service experience or fresh graduate
• Experience working with inbound and outbound calls, custome...