Job Description
Role Overview
Join a growing mortgage servicing team as a Customer Service Representative in a modern, on-site contact center. You’ll support homeowners with questions about their mortgage, payments, and accounts while delivering a positive, helpful experience on every call.
This role is a mix of inbound and outbound calls, with a strong focus on accuracy, following process guidelines, and meeting service goals. It’s a great opportunity to build a long-term career in the mortgage industry.
What You’ll Be Doing
+ Handle inbound calls about payments, escrow, website help, and account questions
+ Make outbound calls to remind customers about upcoming or recent payments
+ Assist customers with making payments over the phone when needed
+ Provide clear guidance and resolve issues during the first call whenever possible
+ Enter and update customer information accurately in internal systems
+ Follow call handling processes, escala...
Join a growing mortgage servicing team as a Customer Service Representative in a modern, on-site contact center. You’ll support homeowners with questions about their mortgage, payments, and accounts while delivering a positive, helpful experience on every call.
This role is a mix of inbound and outbound calls, with a strong focus on accuracy, following process guidelines, and meeting service goals. It’s a great opportunity to build a long-term career in the mortgage industry.
What You’ll Be Doing
+ Handle inbound calls about payments, escrow, website help, and account questions
+ Make outbound calls to remind customers about upcoming or recent payments
+ Assist customers with making payments over the phone when needed
+ Provide clear guidance and resolve issues during the first call whenever possible
+ Enter and update customer information accurately in internal systems
+ Follow call handling processes, escala...