Customer Service Representative

Job Title

Customer Service Representative

Reporting Manager

Team Leader

Job Responsibilities

Describe the job role and the day-to-day tasks involved.

The CSR Will Be Assigned The Following Task Below

• Respond to clients to questions and inquiries received via phone calls or email for support or about products and services.
• Identify ways to improve customer experience and resolve issues while utilizing company products, services, and support systems within established procedures.
• Perform transactional tasks, such as admin work, taking inbound calls and making outbound calls via phone.
• Process data entry work for new accounts, sites, and other requests.
• Meet customer satisfaction, efficiency metrics, and issue resolution targets, meet, and exceed client expectations.
• Receive and follow instructions for additional tasks or transaction to be processed from supe...