Customer Service Representative

MCC

📍 paarl, western cape, South-Africa

Full-time Customer Service

Job Description

Job Description

Posted Thursday, June 18, 2026 at 10:00 PM

Purpose of the Role

To provide a courteous, prompt, and professional administration service to all customers and internal departments and ensure all accounts are administered comprehensively.

The Role

  • Communicating schedules and order dates to external sales teams and customers.
  • Raising customer orders on the business system, receive customer repeat orders with an amendment to the artwork & process through the appropriate procedure.
  • To work with Estimating and Sales Departments to ensure correct pricing is issued to the customer, entered the Business System and invoiced.
  • Receiving a customers’ request for order amendment, confirm the amendment with production and purchasing and issue notice to senior management of any sales projection change.
  • Raising a concession form for customer trials when required, ensuring that no customer tri...
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