Customer Service Representative

About Tropolis Tropolis is a leading national insurance brokerage focused on combining technology and data to drive growth, improve employee experience, and deliver exceptional customer service.

Our mission, Insuring Tomorrow Together, reflects our commitment to being a trusted brokerage, embracing innovation, and building a collaborative culture with our agency partners, customers, carriers, and communities.

Role summary:

•    The Customer Service Representative supports  clients and internal producer partners with day-to-day service needs across the full policy life cycle.


• This role focuses on responsive client support, accurate processing, and consistent documentation to deliver high-quality customer experience and protect E-and-O standards.

Location:

•   Northville, MI Work model:  In office 5 days per week.


• Hybrid may be available for the right candidate.
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