Customer service representative
R
Robert Half Finance & Accounting
📍 Northborough, MA, United States
Job Description
Description
We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations.
Responsibilities:
• Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.
• Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.
• Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and ...
We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations.
Responsibilities:
• Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.
• Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.
• Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and ...